Clinical Program Supervisor (LCPC/LCSW)

Company: Sertoma Star Services
Location: Matteson
Posted on: February 3, 2025

Job Description:

Clinical Program Supervisor (LCPC/LCSW)

Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
Department: Community Mental Health and Counseling
Status: Full-Time
Pay range: $55,000-60,000

Who We Are
At Sertoma Star Services, we're on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs.
Sertoma Star Services' roots trace back to the merger of two dynamic social services organizations, New Star and Sertoma Centre combining over 125 years of expertise in providing cutting-edge, person-first services. Our united commitment is straightforward: to transform lives through delivering comprehensive services, choices, and opportunities to those we support in an environment that promotes self-advocacy and personal success.
By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.

Your Role
As the Clinical Program Supervisor, you will provide clinical and administrative supervision to Mental Health Counselors. This position also functions as a mental health counselor and is responsible for the development, implementation, and facilitation of mental health services for assigned individuals, ensuring integration of service planning and provision of services through the involvement of the individual, family, the residential services provider and other involved persons including agency staff and referral sources while promoting a recovery-oriented environment that considers the needs of the individuals served, the staff providing services, and the mission of the organization.

Responsibilities
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to recruiting, onboarding, and training employees; performance management; and conflict resolution.

Collaborate with the Clinical Services Manager to develop, implement, and maintain clinical program services that meet the individual needs of consumers served.

Oversee the development and implementation of mental health assessments, treatment plans, and direct services provided by the clinical staff, and function as the LPHA by demonstrating leadership and support for clinical decision-making and mental health crises.

Conduct quality assurance of all individual billing notes, assessments, and treatment plans. Conduct periodic file reviews to ensure compliance to Rule 132, 140, and accreditation bodies.

Provide direct services to individuals enrolled as prescribed in their service plan, and complete all required documentation of services provided in compliance with Rule 132, 140, and agency policy, ensuring that philosophy of recovery is integrated in all aspects of service planning and delivery.

Provide leadership to staff to ensure the provision of quality services that are responsive to the expressed desires and interests of individuals served, support the concept of self-advocacy, and ensure the protection of rights.

Recognize staff talents, abilities and interests and provide guidance to staff in utilizing these attributes to enhance performance, job satisfaction and overall department operations.

Provide open and authentic feedback on a regular basis and demonstrate support by utilizing active listening skills, encouraging an open dialogue to build a strong rapport with staff.

Conduct regularly scheduled departmental meetings to ensure effective communication amongst the team and to provide a forum for input. Promote agency-wide teamwork through collaboration with other departments.

Ensure that staff use sound business and customer service practices in providing support to internal and external customers.

Schedule and status billing activities on a daily basis in the Electronic Clinical Record. Monitor staff performance and enforce billing, productivity, and compliance standards for the clinical program team.

Maintain relationships with local mental health providers, community psychiatric hospitals and other support services in order to expand services and enhance supports to individuals served.

Provide person-centered and trauma-informed mental health services utilizing best practice approaches to treatment.

Meet requirements and maintain compliance of applicable licensing, funding, accreditation and other state/federal regulatory agencies, including safety requirements and agency policies and procedures.

Manage special projects and perform other duties/tasks as needed and/or assigned.



Qualifications
Master's degree in psychology, counseling, or social work.

Minimum of two (2) years' experience working with individuals experiencing mental illness and working knowledge of the recovery-model.

Clinical licensing (LCPC/LCSW) or within 6 months of hire with 2+ years' clinical experience.

Previous supervisory experience preferred.

Effective communication skills, both oral and written.

Valid driver's license and documentation of current auto insurance, with an acceptable motor vehicle report.

Proficient in the use of computers, software applications, and working knowledge of Microsoft Office Suite programs.



Benefits
Generous paid time off
13 Paid holidays
Medical/Dental/Vision Insurance Plans
Employer Paid Insurance: Basic Life/AD&D and Long-Term Disability
Employee Assistance Program
403(b) with company match
Tuition assistance
Eligibility for Public Service Loan Forgiveness
Ongoing training and development opportunities


Health, Safety, and Culture
Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity, we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open-door, team-building concept supports both agency goals and employee success.

Keywords: Sertoma Star Services, Waukegan , Clinical Program Supervisor (LCPC/LCSW), Healthcare , Matteson, Illinois