Enterprise Account Director

Company: Tbwa Chiat/Day Inc
Location: Chicago
Posted on: January 26, 2025

Job Description:

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services.Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence), and Later, the best social media management platform (now Later Social) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.We're trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, X/Twitter, LinkedIn, YouTube, and Pinterest.We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI.About this position:As an Account Director at Later, you will be accountable for the retention, growth, and overall success of your assigned book of business. Candidates need to have worked in a revenue role as an Enterprise Account Director and have experience working in a dynamic, fast-paced SaaS technology company.We're looking for someone who is a proven strategic leader, with a passion for creativity and connectivity, possesses a curious & proactive mindset, and has a desire to put their best self forward every day to accomplish their goals and the goals of the business.Account Managers / Directors at Later are part of a revenue team, and as such you will be goaled based on net revenue retention (renewals, upsell, and expansion) across your portfolio of customers. Successful individuals at Later have excellent communication skills, are able to prioritize their time effectively, and ensure that our customers are finding value in the products and services they've purchased.Reporting to the Vice President of Account Management, this is a great opportunity for someone that wants to work with our top-tier clients and join a rapidly growing company with significant personal and professional growth opportunities.We are looking for someone located in or around Los Angeles, CA for this roleWhat you'll be doing:

• Identify influential executives (VP's and C-Suite, sometimes in other departments) that are facing high-value problems, and develop a connection with them. Discover ways that Later's product and services can bring value to their business goals.
• Build Success Plans for all of your customers and nurture customers towards those success plans.
• Be accountable for and drive renewals, upsell, and cross-sell for your book of business, ensuring that both the customer and Later grow together.
• Build account and customer maps to help expand the footprint of our partnership into the customers you're supporting.
• Partner with strategy and execution leads to identify new opportunities for your customers to grow with Later.
• Establish and nurture strong customer relationships, positioning yourself as a trusted advisor to your clients from onboarding to renewal.
• Act as the "Voice of Customer" for ongoing product development and feedback, partnering cross-functionally with product, support, finance, sales, and professional services.
• Be a leader within an integrated customer operations team, spearheading the direction of all of your assigned accounts.
• Become an expert at demonstrating the value of Later's products and services.Qualifications:We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. If you identify with any of the following, we encourage you to apply!
  • 6+ years experience in a strategic account management, customer success, account executive, or sales executive role working with enterprise brands in the influencer marketing, SaaS, Mar-tech, or agency space where you were directly responsible for retaining and growing revenue.
  • Experience navigating complex enterprise sales cycles is strongly preferred.
  • Exceptional written and verbal communication, presentation, and negotiation skills, able to command the attention of day-to-day users, decision-makers, and executives.
  • Strong time management skills to ensure goals, KPI's, and defined business outcomes are achieved.
  • Experience working cross-functionally with multiple internal stakeholders, including sales, product, support, marketing services, and other internal organizations to ensure customer goals are achieved.
  • Demonstrated ability to act as a trusted advisor to customers, showing you are able to make strategic and actionable recommendations that map to their business goals.
  • Proven success at finding key stakeholders, making a meaningful connection and building a positive relationship with them.How you work:
    • You're proactive and results-driven, always taking initiative, aligning your actions with company goals, and delivering consistent outcomes.
    • Strategic and forward-thinking, you balance immediate needs with long-term opportunities to drive impactful, innovative results.
    • Your curiosity fuels success, keeping you sharp on industry trends, competition, and our cross-functional business dynamics.
    • Adaptable and resourceful, you handle shifting priorities with ease, manage your time effectively, and know when to ask for support.
    • You share insights to help the team stay ahead and make informed decisions.
    • You bring positivity and resilience to every challenge, tackling obstacles with grit and optimism that inspires those around you.
    • You lead with emotional intelligence, building trust, supporting others, encouraging growth, and fostering strong relationships through empathy and collaboration.Our approach to compensation:We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience, and other factors help determine the final salary we offer which may vary from the original range posted.Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.Salary Range:$250,000 - 300,000 USD OTEWhere we workWe have hubs in Boston, MA; Vancouver, BC; Toronto, ON; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.Diversity, inclusion, and accessibilityAt Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.Apply for this job
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Keywords: Tbwa Chiat/Day Inc, Waukegan , Enterprise Account Director, Executive , Chicago, Illinois