Engagement Manager

Company: Nesthealth
Location: Chicago
Posted on: January 24, 2025

Job Description:

Engagement ManagerChicago, IllinoisWhat is the purpose of this role?At Nest Health, our mission is to make comprehensive medical, behavioral, and social care radically accessible to America's highest-risk families. As our Engagement Manager, you'll lead and execute outreach strategies, engaging families with our innovative care model and helping them choose Nest as their primary care provider. This role is for a self-starter eager to grow personally and professionally while driving transformative change.What is the role?Shape the Future of Family-Centered HealthcareAre you a strategic thinker with a passion for community outreach and building meaningful relationships? Do you thrive in fast-paced environments and aspire to make a lasting impact? As an Engagement Manager at Nest Health, you'll be at the heart of revolutionizing how families access care while playing a pivotal role in driving our mission forward.The Engagement Manager is responsible for both strategy and direct family outreach as we grow our organization. They will refine and execute Nest's family outreach strategy and ensure that Nest's initial market meets or exceeds targets to sign up eligible families and successfully engage them in care as the primary care provider (PCP) for the children and adults. The Engagement Manager will initially be responsible for direct member family outreach and scheduling using multiple modalities and will continue to grow a team of local Outreach Specialists in the market and additional cities across the state. This role is an opportunity for an ambitious builder who is willing to roll up their sleeves as a path to career growth. This position offers the opportunity for meaningful bonuses tied to individual and market productivity and performance.What will you do?

• Strategic Leadership: Develop and refine Nest's family outreach strategy, tools, and reporting systems to ensure real-time monitoring and optimization of outreach efforts.
• Hands-On Outreach: Conduct outreach through phone calls, emails, texts, and face-to-face interactions, building trust and scheduling initial visits with eligible families.
• Team Building: Recruit, lead, and manage a team of local Outreach Specialists, fostering growth and productivity in your market and future locations.
• Community Impact: Cultivate relationships with community providers, agencies, and stakeholders while participating in local events to boost brand awareness.
• Innovative Problem Solving: Identify and execute creative strategies to engage families, meet activation targets, and enhance outreach effectiveness.
• Partner with the market VP/General Manager and other leaders on outreach and engagement successes and opportunities.
• Develop and refine scripting, messaging, and conversation guides to improve the effectiveness of Nest outreach. Listen to and provide feedback on calls to improve scheduling and cancellation rates.
• Have a deep understanding of performance through reporting, audits, and observation, and provide productive, timely feedback to support the team in reaching their targets.
• Monitor and adjust outreach productivity and performance relative to budget, develop and execute mitigation strategies.
• May work flexible or extended hours to accomplish business goals.What do you bring to the Nest?
• A bachelor's degree with 5+ years of experience in sales, direct marketing, or customer service (preferably in healthcare).
• Proven success working in an incentive-driven environment and meeting ambitious targets.
• Strong community knowledge and the ability to cultivate relationships within the ecosystem.
• Experience managing teams and a knack for motivating people to excel.
• Advanced proficiency in tools like Excel, PowerPoint, and Salesforce (preferred).
• Exceptional communication, organizational, and time-management skills.
• A passion for making healthcare accessible to underserved communities.
• Access to reliable transportation, a valid driver's license, and personal auto insurance (Mileage will be reimbursed).Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don't meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.What is required (travel & physical requirements)?

• This is an in-person role serving the area and other surrounding ones.
• Prolonged periods sitting at a desk and working on a computer.What does Nest bring to the table?We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. On top of this, we offer a comprehensive suite of benefits such as employer-sponsored health, dental, and life options, and generous PTO:
  • Family-centric health support with access to Lyric's comprehensive services for urgent care, behavioral health, psychology, and psychiatry for you and your entire family, including virtual veterinary care for your pets.
  • Company supported Parental Leave for both primary/non-primary caregivers with options for a tiered return to work, and eligibility to receive additional hours PTO for Prenatal Care and Backup Childcare.
  • Receive reimbursement for work-related vehicle expenses, including commuting and travel costs, for staff who drive as part of their job responsibilities.
  • Opportunity to receive up to $3,000/year Tuition Reimbursement to support your educational and professional development by covering a portion of costs relating to fees, course materials, or other related expenses.
  • Receive employer-sponsored short-term and long-term disability benefits to provide financial support in the event of illness or injury that prevents you from working.
  • Enrollment in 401(k) Retirement Plan through Human Interest to help save for your future with flexible contribution options.What does it mean to be a part of a startup?Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution-oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles.
    • Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities.
    • Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas.
    • Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes.
    • Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large organizations. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified.Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
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Keywords: Nesthealth, Waukegan , Engagement Manager, Executive , Chicago, Illinois