Customer Experience Manager

Company: Usswimschools
Location: Chicago
Posted on: January 23, 2025

Job Description:

Being a Swim Instructor at British Swim School is more than just a job; it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure the "survival of the littlest".Compensation and Benefits

• Competitive pay based on experience.
• Paid training.
• Paid holidays.
• Profit sharing bonus.
• Sales commission.
• Birthday off and paid.
• Family discounts.
• Fun work that makes a difference in your community!The Position:Are you looking for work that brings you real fulfillment, satisfaction, and purpose? Do you want to put your time into work that lets you use your natural talents, unlock your true potential, and inspire future generations?! Keep reading, as we have an opportunity for you!The Customer Experience Manager, known as the "Deck Ambassador" during instruction sessions, works poolside at our swim school and interfaces with customers outside of instruction sessions. This position plays a critical leadership role in providing an excellent customer experience.Your Typical Responsibilities:
  • Setting up and breaking down the pool deck area before and after each shift.
  • Checking water chemistry and temperature prior to swim lessons.
  • Welcoming students and parents/guardians to the pool deck area.
  • Answering customers' questions about their account, their child's progress, or about the program.
  • Assisting swim instructors and managers when needed during swim lessons.
  • Taking inbound calls from prospective student families.
  • Assisting existing student families with customer experience needs.Minimum Qualifications:
    • Available to work a combination of weekdays (9:30am - 1:30pm), evenings (3pm-7pm), and weekends (8am-1pm) with a minimum of 20 hours per week.
    • Excellent interpersonal communication and organizational skills.
    • Responsible and professional demeanor.Preferred Qualifications:
      • 1+ years of customer service experience.
      • Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one: a survival school first and a learn-to-swim school second. As a result, we can support our mission "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer".
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Keywords: Usswimschools, Waukegan , Customer Experience Manager, Executive , Chicago, Illinois